Awoof Balance terms
Awoof Balance is the credit in your Chop Awoof account that your money lands in when a paid order does not go ahead — because it was cancelled, rejected, or timed out before the merchant confirmed it. This page explains how it works and, importantly, how to get it back as cash if you don't want to spend it on Chop Awoof.
What Awoof Balance is
- It is created automatically by a refund — see our Refund & Cancellation Policy for exactly when that happens.
- It is not a top-up wallet: you cannot add your own money to it directly, and it is not created by anything other than a refund.
- It cannot be transferred to another person's account.
- It can be spent, in full or in part, on any future order on the platform.
- A missed pickup (no-show) does not create Awoof Balance — see our Refund & Cancellation Policy for why.
Your money is not stuck here
We know some services make it hard to get your money out of a wallet once it's there. We don't want Chop Awoof to work that way. If you have refund-eligible Awoof Balance and you would rather have it back as cash than spend it on another order, you can ask us for that.
How to request a cash payout: email admin@chopawoof.com with your account phone number and the bank account you'd like the money sent to. We will verify it's really you and that the bank details are yours — this protects you as much as it protects us — and then arrange the transfer. This is a manual process today, not an instant button on the website or in the app, so please allow a few business days. We are working on making this faster and more automatic.
We may ask for identity or payment verification before paying out, consistent with ordinary fraud-prevention practice, and we may decline or delay a request we reasonably believe is fraudulent while we investigate — but we will not simply ignore a legitimate request or make it unreasonably difficult.
What happens if your account is deleted
If you delete your account, please request any cash payout you want before you do — deleting your account does not automatically pay out any remaining balance, and once an account is deleted we may not be able to process a payout against it. If you've already deleted your account and believe you have balance outstanding, contact admin@chopawoof.com and we will do what we reasonably can to help, but we cannot guarantee it.
Currency and limits
Awoof Balance is denominated in Nigerian naira only. There is no fee for holding it. We may apply reasonable identity-verification limits to payout requests to prevent fraud.
Changes to this policy
We may update this policy as the service develops. We will update the date on this page whenever we do.
Last updated: 1 November 2026.